Refund policy

Return Policy (English Translation)

30‑Day Return Policy

We offer a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at: contact@snitfix.fr. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

You can always contact us for any return‑related questions at contact@snitfix.fr.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions about a specific item, feel free to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

14‑Day Cooling‑Off Period (European Union)

Notwithstanding the above, if the merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return, and we will let you know whether the refund has been approved. If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at contact@snitfix.fr.

Version with your final details (14‑day policy + correct return address)

14‑Day Return Policy

We offer a 14‑day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at: snit@snitsolar.com. Returns must be sent to the following address:

SNIT S.A.S 551 rue des Essarts 27520 Grand Bourgtheroulde France

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without prior return authorization will not be accepted.

You can always contact us for any return‑related questions at snit@snitsolar.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and resolve it.

Exceptions / Non‑Returnable Items

Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

We do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

14‑Day EU Cooling‑Off Period

If your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition in which you received it: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved. If approved, you will be refunded to your original payment method within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at snit@snitsolar.com.